FAQs

WEBSITE AND ORDER FAQ’s

 

Can I return my order?

Each purchase is backed by our 30-day money-back guarantee, if you’d like to make a return please refer to the return/refunds page by clicking here or by contacting us on info@laithcandles.com. Alternatively, fill out the contact form on this website. Your purchase must be in an unused and resalable condition. Please include in the subject line your order number.

 

My order has not arrived, can you help?

We are sorry if you are not in possession of your order, please note delivery times can be between 3-5 working days unless you have purchased a pre-order or a made-to-order product. Please consider a longer timescale during Royal Mail strikes. If the timescale has surpassed, please reach out to us.

 

I have a discount code, but it doesn't work when applied

If your discount code doesn't work when applied simply send a quick message using the contact form with the subject title "DISCOUNT CODE NOT WORKING" please include details of the discount code you are using.

CANDLE FAQ’s

Must I trim the candle wick?

Yes, it is important you trim the wick, this is so that your candle burns with a controlled flame. The benefit of trimming your wick also means a longer-lasting candle. Please refer to our candle care page to learn more about how to get the best out of your candle.

How do you trim the wick?

We use nail clippers; they are sharp and provide a clean cut. Before alighting your candle, use a nail clipper to cut the wooden wick at all four points of the wick, then clip the middle of the wick if it remains. Please ensure you are removing all candle wick debris from the candle wax before you light the wick.

My candle flame keeps going out, is my candle faulty?

No, your candle is not faulty, you may need to relight the candle. If the flame appears small, please wait a few hours for the flame to spread and join to make a diamond-shaped flame which will provide a clean burn.

Can I reuse the candle vessel?

We highly recommend that you reuse the vessel, This is great for the environment. Wash your vessel with warm soapy water and remove all remaining candle residue before using. They make great pen holders and plant pots. The possibilities are endless. Feel free to tag us on social media with the way you have reused your glass vessel!

OTHER FAQ’s

OWN A BUSINESS? WANT TO START YOUR OWN BUSINESS SELLING LAITH CANDLES?

We provide wholesale candles at good prices starting with MOQ of 10. Please email us at info@laithcandles.com